Bill
Crispino
Greater New York City / Long Island Area
(516) 623-2191 (home)
(516) 320-0463 (mobile)
Available for freelance,
consulting or permanent work.
https://www.linkedin.com/in/billcrispino/
Summary
| Experience | Education
| Skills | Affiliations
Substantial experience in technical writing, quality assurance engineering, and Positive Train Control projects. Broad understanding of business, software, and engineering concerns. Produced technical documentation and training material for print, video, and electronic media. Works closely with management, engineers, developers, subject matter experts, quality assurance, technical support, professional services, sales force, and customers to develop and validate documentation and instructional materials. Easily adapts to new technologies. A results-oriented individual who values excellence even while meeting tight deadlines.
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Professional
Experience
Senior
Technical Writer / PTC Onboard Vehicle Integrator - 5/2015 to 8/2016
Can Am Consultants, Inc. - Woodside, New York
- Consultant for Can Am at Bombardier Transportation, lead technical writer on the Positive Train Control project for Long Island Rail Road and Metro North Railroad.
- Performed electric multiple unit and locomotive surveys and assisted in equipment fit up on M7/M7A electric multiple units, DE/DM 30 locomotives, and C3 cab cars.
- Wrote detailed onboard and wayside equipment installation procedures.
- Assisted in onboard vehicle integration and installation activities for M7 electric multiple units at Hillside facility.
- Established, assigned, scheduled, and prioritized tasks for group contributors.
- Coordinated and facilitated document reviews to ensure technical accuracy and consistency.
Technical Writer - 11/2009 to 3/2015
VOXX International Corporation - Hauppauge, New York
- Wrote owner's and installation manuals for mobile video equipment and consumer electronics products.
- Selected photographs, drawings, sketches, diagrams, and charts to illustrate documentation.
Technical Writer - 11/2008 to 10/2009
Fire Research Corporation - Nesconset, New York
- Wrote assembly and test procedures
for a vehicle data recording system.
- Interviewed production and engineering personnel to become familiar with production methods.
- Studied drawings, specifications, mockups, and product samples to delineate technology, operating procedure,
and production sequence and detail.
Quality Assurance Engineer - 7/2004 to 9/2008
American Technical Ceramics, Inc. - Huntington Station, New York
- Responded to customer requests
for parts evaluation and requests for corrective actions in accordance with
ISO 9000/AS9100 requirements.
- Coordinated corrective action
efforts among all departments within the organization.
- Evaluated, developed test plans,
and performed root cause failure analysis on defective parts.
- Processed material returns.
- Rewrote and edited engineering
bulletins, technical application notes, and policies and procedures.
Freelance Technical Writer/Trainer - Two Month Project - 3/2004 and 4/2004
Consultant for Randstad at Vytra Health Care - Melville, New York
- Developed training documentation
for new users of a medical billing and claims system.
Freelance Technical Writer - Five Month Project - 10/2003 to 2/2004
Consultant for Adecco Technical at DOAR Communications - Lynbrook, New York
- Wrote custom user's guides and
quick start guides for audio video equipment, including taking digital photographs
of equipment for inclusion into user's guides.
Freelance
Technical Writer - Eighteen Month Project - 5/2002 to 10/2003
Transit Documentation Consultants, Inc. - Ronkonkoma, New York
- Wrote software user's guides for
laptop-based automated test equipment.
- Wrote maintenance, repair, overhaul,
and standard operation procedures manuals for automatic train control, communications,
brake, and door control systems from detailed specifications and schematics.
- Prepared instructor's guides,
lesson plans, and PowerPoint presentations for a class on light rail vehicle
maintenance.
Freelance Technical Writer - Two Month Project - 4/2002
and 5/2002
InterWorld Corporation, Inc. - New York, New York
- Wrote installation guides and
release notes that reflected changes made in the most recent product release.
Senior Technical Writer - 12/1999 to 10/2001
InterWorld Corporation, Inc. - New York, New York
- Wrote system administration and
end-user documentation for an enterprise-wide, mission-critical, Internet-based
E-Commerce software application.
- Created product installation manuals
for the Solaris and Windows operating systems, including installation guides
for a product version featuring J2EE compliancy within a BEA WebLogic 6.0
environment.
- Managed, wrote, and edited release
notes (on a monthly schedule) and patch documentation (upon client demand)
for customer support.
- Converted documentation into PDF
format and posted documentation to the corporate intranet site.
- Directed quality assurance and
development activities to ensure accurate, valid, and usable documentation.
- Reviewed technical documentation
generated by other staff members to ensure consistency and accuracy.
Associate Video Producer, Multimedia Producer &
Technical Editor - 12/1995 to 11/1999
The Computer Channel, Inc./WatchIT.com - Syosset, New York
- Produced and edited interactive
CD-ROM and Internet-based courses on information technology topics for information
technology and management personnel.
- Edited over 150 scripts and instructional
presentations for video and multimedia production.
- Managed projects that created
training materials for Fortune 500 clients.
- Assisted in the development of
multimedia and web upgrades and in the refinement of the production process.
- Converted instructional documentation
into a format suitable for web delivery.
Technical Writer - 7/1995 to 10/1995
Consultant for Nesco Service at Cubic Toll Systems - Hauppauge, New York
- Documented C source code files
and VAX/VMS DCL scripts to meet unique contract requirements.
Publications Engineer - 3/1983 to 3/1995
Unisys Corporation, Systems Development Division - Lake Success, New York
- Lead writer responsible for working
within schedule and budgetary restrictions in the preparation of technical
manuals on classified military defense projects.
- Wrote maintenance, troubleshooting,
and operation instructions for end users of complex electronic equipment.
- Conducted validation interviews
with senior staff engineers.
- Reviewed and responded to customer
comments on technical manuals.
- Established and scheduled task
assignments for group contributors.
- Edited and prepared proposals.
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Education
-
CW Post; Brookville,
NY
- MBA; Broad business curriculum with management concentration.
-
Manhattan College; Riverdale,
NY
- Bachelor of Electrical Engineering.
- Hofstra University; Hempstead,
NY
- Continuing Education Program; Certificate in computer science.
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Computer
Skills
Adobe Creative Suite (InDesign, Photoshop, and Illustrator), FrameMaker, MS Office
(Word, PowerPoint, Excel, and Visio), PaintShop Pro, MS Project,
SharePoint, Adobe Acrobat, HTML, Dreamweaver, RoboHELP, RoboHTML,
Windows 10, Windows 95/98/XP/7, Windows NT 4.0, VAX/VMS, Unix, Linux, C, COBOL, and Pascal
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Professional
Affiliations
Senior Member of the Society
for Technical Communication.
Member of the American Society for Quality.
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Copyright
2001 - 2019, Bill Crispino, All Rights Reserved.
