Bill
Crispino
100 S. Ocean
Avenue • Freeport, NY 11520
(516) 623-2191
Available for freelance,
consulting, or permanent work.
Summary
| Experience | Education
| Skills | Affiliations
Substantial experience in technical writing and quality assurance engineering. Broad understanding of business, software, and engineering concerns. Produced technical documentation and instructional material for print, video, and electronic media. Works closely with management, engineers, developers, subject matter experts, quality assurance, technical support, professional services, sales force, and customers to develop and validate documentation and instructional materials. Easily adapts to new technologies. A results-oriented individual who values excellence even while meeting tight deadlines.
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Professional
Experience
Quality Assurance Engineer - 7/2004 to 9/2008
American Technical Ceramics, Inc. - Huntington Station, New York
- Responded to customer requests
for parts evaluation and requests for corrective actions in accordance with
ISO 9000/AS9100 requirements.
- Coordinated corrective action
efforts among all departments within the organization.
- Evaluated, developed test plans,
and performed root cause failure analysis on defective parts.
- Processed material returns.
- Rewrote and edited engineering
bulletins, technical application notes, and policies and procedures.
Freelance Technical Writer/Trainer - Two Month Project - 3/2004 and 4/2004
Consultant for Randstad at Vytra Health Care - Melville, New York
- Developed training documentation
for new users of a medical billing and claims system.
Freelance Technical Writer - Five Month Project - 10/2003 to 2/2004
Consultant for Adecco Technical at DOAR Communications - Lynbrook, New York
- Wrote custom user's guides and
quick start guides for audio video equipment, including taking digital photographs
of equipment for inclusion into user's guides.
Freelance
Technical Writer - Eighteen Month Project - 5/2002 to 10/2003
Transit Documentation Consultants, Inc. - Ronkonkoma, New York
- Wrote software user's guides for
laptop-based automated test equipment.
- Wrote maintenance, repair, overhaul,
and standard operation procedures manuals for automatic train control, communications,
brake, and door control systems from detailed specifications and schematics.
- Prepared instructor's guides,
lesson plans, and PowerPoint presentations for a class on light rail vehicle
maintenance.
Freelance Technical Writer - Two Month Project - 4/2002
and 5/2002
InterWorld Corporation, Inc. - New York, New York
- Wrote installation guides and
release notes that reflected changes made in the most recent product release.
Senior Technical Writer - 12/1999 to 10/2001
InterWorld Corporation, Inc. - New York, New York
- Wrote system administration and
end-user documentation for an enterprise-wide, mission-critical, Internet-based
E-Commerce software application.
- Created product installation manuals
for the Solaris and Windows operating systems, including installation guides
for a product version featuring J2EE compliancy within a BEA WebLogic 6.0
environment.
- Managed, wrote, and edited release
notes (on a monthly schedule) and patch documentation (upon client demand)
for customer support.
- Converted documentation into PDF
format and posted documentation to the corporate intranet site.
- Directed quality assurance and
development activities to ensure accurate, valid, and usable documentation.
- Reviewed technical documentation
generated by other staff members to ensure consistency and accuracy.
Associate Video Producer, Multimedia Producer &
Technical Editor - 12/1995 to 11/1999
The Computer Channel, Inc./WatchIT.com - Syosset, New York
- Produced and edited interactive
CD-ROM and Internet-based courses on information technology topics for information
technology and management personnel.
- Edited over 150 scripts and instructional
presentations for video and multimedia production.
- Managed projects that created
training materials for Fortune 500 clients.
- Assisted in the development of
multimedia and web upgrades and in the refinement of the production process.
- Converted instructional documentation
into a format suitable for web delivery.
Technical Writer - 7/1995 to 10/1995
Consultant for Nesco Service at Cubic Toll Systems - Hauppauge, New York
- Documented C source code files
and VAX/VMS DCL scripts to meet unique contract requirements.
Publications Engineer - 3/1983 to 3/1995
Unisys Corporation, Systems Development Division - Lake Success, New York
- Lead writer responsible for working
within schedule and budgetary restrictions in the preparation of technical
manuals on classified military defense projects.
- Wrote maintenance, troubleshooting,
and operation instructions for end users of complex electronic equipment.
- Conducted validation interviews
with senior staff engineers.
- Reviewed and responded to customer
comments on technical manuals.
- Established and scheduled task
assignments for group contributors.
- Edited and prepared proposals.
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Education
-
CW Post; Brookville,
NY
- MBA; Broad business curriculum with management concentration.
-
Manhattan College; Riverdale,
NY
- Bachelor of Electrical Engineering.
- Hofstra University; Hempstead,
NY
- Continuing Education Program; Certificate in computer science.
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Computer
Skills
FrameMaker, MS Office
(Word, PowerPoint, Excel, and Visio), Photoshop, PaintShop Pro, MS Project,
MS Visual Source Safe, Adobe Acrobat, HTML, Dreamweaver, RoboHELP, RoboHTML,
Windows 95/98/XP, Windows NT 4.0, VAX/VMS, Unix, Linux, C, COBOL, and Pascal
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Professional
Affiliations
Senior Member of the Society
for Technical Communication.
Member of the American Society for Quality.
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Copyright
© 2008, Bill Crispino, All Rights Reserved.
